FAQ

We’ve got answers! If you still have questions, contact us at shop@pila-glow.com

Ordering

What is my order status?
You can track your order by visiting the tracking link provided in your confirmation email. If you don't have this email, please check your spam folder.

How do I cancel my order?
Orders can be canceled within 1 hour of purchase. If you wish to cancel, please contact our support team at shop@pila-glow.com immediately.

Can I change the product or the size after placing the order?
Unfortunately, we are unable to change orders once they’ve been processed. Please ensure your details are correct before submitting.

Can I change the shipping address?
If you need to change the shipping address, please reach out to our support team immediately. We can update your address as long as the order has not been shipped.

What methods of payment do you accept?
We accept a variety of payment methods including credit and debit cards, PayPal, and other secure options at checkout.

What can I do if something is wrong with my order?
If something is wrong with your order, please contact us at shop@pil-aglow.com and we'll do our best to resolve the issue quickly.

Delivery

Do you ship internationally?
Yes, we ship worldwide. Please check the shipping section at checkout for availability and estimated delivery times.

How does the delivery process work?
Once your order is confirmed, we’ll process and ship it as quickly as possible. You’ll receive a tracking number to follow your parcel’s journey.

What are the available shipping options?
We offer standard, expedited, and express shipping options. Shipping fees are calculated at checkout.

Why is my order not being delivered in the estimated time?
Delivery times may vary depending on the shipping destination. Please refer to your tracking link for the latest updates. If there’s a significant delay, feel free to contact us for assistance.

Missing Package(s) or Item(s)?
If something is missing from your order, please reach out to us right away, and we’ll investigate and make it right.

Returns

How do I return something if I need to?
We accept returns within 30 days of purchase. Please ensure the item is unworn, unwashed, and in its original condition with all tags attached.

What can I return?
Most items are eligible for return. Please refer to our returns policy page for full details on exclusions.

How do I request a refund?
Refunds can be processed once we receive your returned item. Please allow 5-7 business days for the refund to reflect in your original payment method.

Will I be notified about the refund?
Yes, we’ll notify you by email once your return is processed, and the refund is issued.

Fit & Sizes

How do I know which size to order?
Please refer to our size chart on each product page for accurate sizing information. If you’re between sizes, we recommend sizing up for extra comfort.

Product Information

What materials are used in your activewear?
Our activewear is made with premium, breathable fabrics, designed for comfort and flexibility. You’ll find a blend of nylon, spandex, and polyester in most of our pieces for maximum stretch and durability.

Special Offers

What is the Buy 1 Get 1 Free Sale?
Our Buy 1 Get 1 Free offer allows you to add two items to your cart, and the second item will be completely free at checkout. No promo code is needed. This offer applies storewide, so shop your favorites and enjoy the savings!

What bonus eBooks will I receive with my order?
With every order, you'll receive 3 exclusive eBooks delivered straight to your inbox: