Track Your Order
We understand how exciting it is to receive your PilaGlow order, and we want to keep you updated every step of the way. Here’s how you can track your order:
How to Track Your Order:
Once your order has been shipped, you will receive an email with a tracking number. This tracking number allows you to follow your parcel’s journey.
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Check your email: You will receive a shipment confirmation email that includes your tracking number.
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Visit the carrier’s website: Click on the tracking link provided in your email, or visit the carrier’s website directly (e.g., UPS, DHL, FedEx, or your local postal service).
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Enter the tracking number: Paste the tracking number into the designated field on the carrier’s site to view the status of your order.
Where Can I Track My Order?
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For U.S. Orders: You can track your package with USPS, UPS, or FedEx, depending on the shipping method.
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For International Orders: The tracking link will direct you to the appropriate carrier, such as DHL or your local postal service.
What If I Don’t Have a Tracking Number?
If you haven’t received your tracking information within 48 hours of placing your order, or if you have any issues with the tracking link, please contact our customer support team at shop@pilaglow.com. We’ll be happy to assist you!
Tracking Delays
Please note that sometimes tracking information may take 24-48 hours to update, especially if your package is in transit between carriers or at a sorting facility.
